Hey, if you wanna put in a good word for me, feel free. I've been playing mabi for years, and I'm just absolutely beside myself at this point. Haven't heard back from support yet, and every hour is just more anxiety, y'know? I'm hoping the fact that I was able to list off 14 characters and 40 pets (most with ridiculously complex names, mind, -- just remembered another 4 pets) and yesterday's nx purchases (just remembered I forgot one thing I got, I should update the list) in the email from memory helps them know I'm being completely honest.
Also, as a head's up, it seems like it's happening to other people, too. Friend of a friend, Low, apparently had his password changed yesterday, too. Not sure if it's just a coincidence, or if it might even be like that one time someone snuck a keylogger onto the website, years back, but that's just another thing to worry about I guess.
UPDATE: Customer support got back to me, in the middle of account recovery now. Hoping whoever did this didn't clean me out.